BERNINA, a global leader in sewing technology, turned to Boomerang Ideas as part of their website relaunch project. Their mission? To validate a potential new persona across six key markets, back it with data, and compare it with their existing personas to refine their business strategy.

Challenge

BERNINA needed to assess whether a potential new persona was distinct enough to warrant a new communication and marketing focus or if it overlapped too heavily with their existing personas. This process was critical to ensure that their segmentation and targeting efforts were both relevant and efficient.

Method

Using Boomerang Ideas’ intuitive survey platform, BERNINA ran six targeted surveys across key markets. These surveys included tailored screening questions designed to:

• Test assumptions about the new persona
• Identify overlaps between personas
• Refine their segmentation strategy

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Key Outcomes

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The new persona was discarded due to strong overlap with an existing persona.

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Existing personas were refined based on key findings.

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Communication concepts were extended to reach the audience behind the new persona.

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‍Philipp Köstner, Lead Online Marketing BERNINA International:

"Running six targeted Boomerang surveys across multiple markets proved to be fast, intuitive, and engaging. The Boomerang platform delivered professional insights that enabled us to validate our personas and refine our targeting strategy with confidence, ensuring our website relaunch was backed by data-driven decisions."

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